Contact Us
For help and questions about FAFSA on the Web or adding ÎÞÂë¾ÞÈé to your FAFSA, please call 1-800-4-FED-AID.
Students and families may request single copies of the paper FAFSA on the Web Worksheet and paper FAFSA by calling 1-800-4-FED-AID.
You may reach Financial Aid at 1-800-414-5756 or if you would like to submit a Helpdesk ticket online go to the Helpdesk to submit. (If you have never filled out a Helpdesk request before, you must first create an account. For instructions on how to complete the request, please go to ).
School Code: 001047
Please list the Federal School Code number for ÎÞÂë¾ÞÈé (001047) regardless of the campus you plan to attend: ÎÞÂë¾ÞÈé Dothan or ÎÞÂë¾ÞÈé Montgomery or all other ÎÞÂë¾ÞÈé locations.
How to Contact Us:
Please contact Financial Aid at 1-800-414-5756. If we are unable to resolve your question at this number, you will receive a return call from one of our counselors the following day. Frequent calls or e-mails regarding the receipt of a form can delay offers for you and others. If you send a form to us, please give us a week before inquiring. If you have a question about whether a form is received or verification, please contact the administrative staff. Forms are dated as they arrive but during peak periods it can take as long as a week before they are entered in the computer system.
Mail requested documentation to the Financial Aid Office at:
ÎÞÂë¾ÞÈé
134 Adams Administration Bldg.
ÎÞÂë¾ÞÈé, AL 36082
We treat faxes just like mail; they are gathered twice a day and placed with mail for sorting to be entered into the system. We suggest you not fax us forms due to quality issues. After faxing students often have a confirmation that the fax was received at our fax machine but we have an unreadable document. Each day there are blank documents on the fax machine from the blank side of documents faxed to us as well as unreadable faxes.
The information below will allow you to contact the staff at specific locations.
Be sure to include your name, student ID number, and the semester or term including year with your inquiry.
ÎÞÂë¾ÞÈé Campus, TROY Online, Phenix City Campus and TROY Service Centers
Questions about Forms, Process & Verification:
Forms are dated as they arrive but during peak periods it can take as long as a week before they are entered in the computer system.
- Anna Nelson, Counselor - anelson172517@troy.edu
- Elizabeth Armstrong, Counselor - earmstrong224991@troy.edu
- Shawn Lampley, Counselor - sjones6141@troy.edu
- LeAnna Miles, Counselor - lmiles115444@troy.edu
- Tiffany Siler, Counselor – tsiler@troy.edu
- Gary Chapman, Counselor - gchapman@troy.edu
- Andrew Borland, Assistant Director – aborland84142@troy.edu
- Jana Brown, Assistant Director - brownj@troy.edu
- Michael Slay, Associate Director – mslay@troy.edu
Questions about Forms:
- Kandace Adams, Admin. – kadams122515@troy.edu
- Kristen Shipman, Admin. - kmshipman@troy.edu
- Karen Peters, Admin. - kcpeters@troy.edu
Policy & Service Questions:
- Teresa Hussey, Director - tlhussey@troy.edu
- Alicia Bookout, Associate Vice Chancellor – abookout@troy.edu
ÎÞÂë¾ÞÈé Dothan
Questions about Forms, Loans, Verification, & Work Study:
- Erika Faulk, Counselor – eafaulk@troy.edu
Questions about VA benefits:
- Tammy Hussey, Counselor - thussey@troy.edu
Policy & Service Questions:
- Teresa Hussey, Director - tlhussey@troy.edu
- Alicia Bookout, Associate Vice Chancellor - abookout@troy.edu
ÎÞÂë¾ÞÈé Montgomery
Questions about Forms, Verification & Work Study:
- Email: troyfinancialaid@troy.edu
Questions about VA benefits:
- Email: troyfinancialaid@troy.edu
Questions about Policy and Services:
- Teresa Hussey, Director - tlhussey@troy.edu
- Alicia Bookout, Associate Vice Chancellor – abookout@troy.edu
ÎÞÂë¾ÞÈé Phenix City VA Office
For questions about VA and financial aid:
- Email: troyfinancialaid@troy.edu
VA System Contacts
- ÎÞÂë¾ÞÈé Campus, TROY Online, or Montgomery School of Nursing - 134 Adams Administration
Building, ÎÞÂë¾ÞÈé, AL 36082
1-800-414-5756 –FAX (334) 670-5917- Stephanie Williams-Moorer, VA Counselor - swilliams12447@troy.edu
- Dan Perkins, VA Counselor - dperkins223655@troy.edu
- Travis McCullough, Assistant Director - tmccullough7274@troy.edu
- ÎÞÂë¾ÞÈé Dothan Veteran's Office is (334) 983-6556 x1-257 – FAX (334) 556-1042
- Tammy Hussey, VA Counselor - thussey@troy.edu
- ÎÞÂë¾ÞÈé Montgomery Veteran's Office – troyfinancialaid@troy.edu
- ÎÞÂë¾ÞÈé Phenix City Veteran's Office - troyfinancialaid@troy.edu
- All other sites – Please contact the site for the name and number of the VA Counselor
Where is my refund?
The Financial Aid Office approves funds to be placed onto a student's account. Student Financial Services Office (Cashiers or A/R or Student Accounts) places the funds onto the student's account. The Student Accounts Office (Cashiers Office) puts credit balance refunds on your selected refund preference with BankMobile.
Dothan Financial Affairs Office: (334) 983-6556, x1-210
- Student Accounts (A/R) & 3rd party billing: (334) 670-3124
- ÎÞÂë¾ÞÈé Registrar's Questions: (334) 670-3170